SUPPORT
Already working with us, or running into something? Find quick answers below — or reach out and we'll help you get unblocked.
FREQUENTLY ASKED
How fast will you reply?
We respond to every request, most within 48 hours. If something is time-sensitive, say so in your message and we will take that into account.
What if my issue is urgent?
We do not run a 24/7 emergency line. Support is email-first, and even urgent requests are handled within the usual response window. To help us move faster, tell us in your message whether the issue blocks you right now and the best way to reach you, and we will prioritize accordingly.
Can I write in Swedish?
Yes. Write in Swedish or English, whichever you prefer, and you will get a reply in the same language. NyXnia is a Swedish business and this site runs in both languages.
Something you delivered is not right — what now?
Tell us. From delivery you have 10 working days to review the work and say, in writing, exactly where it does not meet what was agreed. Anything reported in that window is corrected at no extra charge. The full terms are in the Engagement Terms.
How do I ask for a change to something you built?
Either side can propose a change. It takes effect once both of us confirm it in writing, together with what it means for price and timescale — so nothing is ever charged that was not agreed first. See the Engagement Terms.
When am I invoiced?
It depends on the work — some projects are invoiced after delivery, larger engagements phase by phase, and ongoing work is a fixed monthly figure. The schedule is agreed in writing before we start, and the first conversation is always free. More on how pricing works.
Who owns the code you build for me?
You do. When you've paid in full, everything we made for you is yours — code and documentation, to keep, host, or hand to anyone. Source code is yours from day one, with no lock-in. Tools and methods NyXnia already had stay ours, and you get a permanent licence to keep using them as part of what was delivered. Set out in the Engagement Terms.
Can I attach a screenshot or file?
The form is text only, so it has no file upload. Describe what you are seeing and paste the exact error text. If a file matters, add a link to it, or email it to [email protected] and we will continue from there.
What happens to the information I send?
We use it only to handle your request. The form collects your name, email, message, the service category you select, and minimal technical information (such as your IP address, used only to limit abuse). NyXnia does not sell personal data and runs no third-party analytics on these pages. We keep your information only as long as we need it to respond and to meet legal obligations, and we share it only in the limited cases set out in our Privacy Policy. Full details, including your rights, are on the Privacy page.