Refund and Cancellation Policy

Introduction

NyXnia is committed to providing professional technology services, consulting, software development, cybersecurity, automation solutions, and digital support. This Refund and Cancellation Policy explains how cancellations, refunds, and service-related disputes are handled.

Services and Digital Deliverables

Most services provided by NyXnia involve professional time, consulting, technical work, software development, research, planning, implementation, or digital deliverables. Because work begins immediately after engagement and resources are allocated specifically to each client, completed work, delivered services, consultations, and digital deliverables are generally non-refundable.

Consultations and Advisory Services

Consulting, technology advisory, planning sessions, assessments, and similar services are considered delivered once the session has taken place or the work has been performed. Refunds are not normally provided for completed advisory services. If a scheduled consultation has not yet taken place, cancellation requests may be considered on a case-by-case basis.

Custom Software and Development Projects

Custom software, automation solutions, cybersecurity projects, integrations, and other bespoke development work are performed specifically for each client. Payments for completed work, project milestones, delivered source code, technical documentation, or completed development services are generally non-refundable.

• If a project is canceled before work has begun, a refund may be considered.
• If a project is canceled after work has started, NyXnia reserves the right to charge for work already completed, time invested, and expenses incurred.

Digital Support Services

Digital Setup & Support services are billed based on the work performed. Completed support work is generally non-refundable. If an issue remains unresolved due to circumstances within NyXnia's control, reasonable efforts will be made to remedy the situation before any refund consideration.

Research & Innovation

Research, investigation, feasibility studies, prototypes, and innovation-related work involve time, expertise, experimentation, and development effort. As a result, completed research and innovation services are generally non-refundable.

Exceptional Circumstances

NyXnia values long-term relationships and customer satisfaction. In exceptional situations, refunds, credits, or alternative remedies may be offered at NyXnia's sole discretion. Each case will be evaluated individually.

Gifts

A gift sent through the Send a gift page is a voluntary contribution, not a purchase — nothing is supplied in return, and a gift buys no service, priority or influence. It is therefore not a distance purchase of goods or services, no statutory right of withdrawal applies, and gifts are not refundable. If a payment was made in error, contact [email protected].

Consumer Rights

Nothing in this policy limits any rights granted under applicable consumer protection legislation. Where mandatory law provides a right to cancellation, withdrawal, refund, or other remedies, those rights remain unaffected.

Right of Withdrawal

If you are a consumer in the EU, a distance purchase of services carries a statutory 14-day right of withdrawal (ångerrätt) under the Swedish Distance Contracts Act (2005:59). The period runs from the day the service contract is concluded — for NyXnia engagements, the day you approve the written proposal. To exercise it, email [email protected] within those 14 days; a plain statement that you withdraw is sufficient, and you may also use the standard withdrawal form published by the Swedish Consumer Agency (Konsumentverket).

If you ask us in writing to begin work during the withdrawal period — that request and express consent is collected as part of the proposal approval — you may be charged a proportionate share of the price for work already performed. Once a service has been fully performed with your express consent, or bespoke digital work has been delivered and accepted, the right of withdrawal lapses as permitted by law.

Payment Disputes

If you believe you have been charged incorrectly or experience an issue with a service, please contact NyXnia first so that we can attempt to resolve the matter promptly and fairly. If you are a consumer and we cannot resolve a dispute together, you can refer it to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm — arn.se.

Changes to This Policy

NyXnia may update this Refund and Cancellation Policy from time to time. The latest version will always be available on the NyXnia website.

Contact

NyXnia
Email: [email protected]
Postal address: see Legal & Business Information.